We went to the line and were told that we had to go to the special desk at the back of the cashier - we then went to the "special desk" and no one was there. When the ticket was presented to the ticket-stub collector we were told that the ticket was NOT VALID and that we would have to go to the CASHIER to get the ticket.
This was so funny it bordered on farcical. WHAT A JOKE! They offered the option to print out my ticket versus taking the receipt to the line to get tickets from the cashier. However, based on customer reviews, it seems that the theatre has several areas that require immediate attention to improve the overall customer experience.ĭont bother to try to buy tickets in advance on the internet - you will still end up waiting on the LINE! Ive been coming here for a while but decided to try to avoid the long wait on a line by buying tickets at the EPIC website. It offers a variety of movies and has a concessions stand. Temperature Control: The theatre can get warm, especially during crowded showings.Įpic Theatres of Clermont is a cinema located in Clermont, Florida. Seating: Issues with the seats, such as creaky noises and poor maintenance, have been reported. The smell from the bathrooms was reported to extend into the hallways. It's the only major cinema in the area but has enough issues to make some customers prefer driving to Orlando for a better experience.Ĭleanliness: The theatre's cleanliness, especially the men's bathroom, has been criticized. Single Option: The theatre's location is both an advantage and a disadvantage.Screen and Sound: The screen and sound quality are generally good, but some customers have reported issues like blurry screens and dim projectors. Rewards Program: The theatre has a rewards program, but it is considered inferior to those offered by other chains like AMC and Regal.Ĭoncessions: The theatre offers a variety of snacks, but customers have reported receiving stale popcorn and being disappointed with the quality of other food items like hot dogs and cheeseburgers. High Costs: Customers feel that the prices, especially for concessions, do not match the quality of service and products offered. Location: The theatre is the only major cinema in the area, which might explain its sustained business despite the issues. Online Booking: The theatre offers online booking, but the system is reported to be inefficient and unreliable.
Staff Behavior: While some reviews mention polite and courteous staff, the management's behavior has been described as rude and unhelpful, especially when dealing with ticketing issues.
#Clermont epic movies movie
Management Issues: There are reports of poor management, including unresponsiveness to customer complaints and issues during movie showings. The online ticketing system seems to be inefficient, causing frustration among patrons. Long Waiting Times: Customers have reported long waiting times, especially when trying to purchase tickets in advance online. Overall it was a good experience watching a movie.Epic Theatres of Clermont: A Detailed Review Analysis Customer Service Quality since they were doing their job and they weren't rude I would say the service is average. They weren't rude at all, but they didn't smile or seem welcoming. The staff did their job, but they were not really friendly. The screen size is good and the sound is very good. The seats recline and are very comfortable. It was clean, but one stall was out of order.
I also used the restroom before the film. They are the normal high prices of any movie theatre. After I got my tickets I bought some concessions. There was an employee there to help navigate it. The Kiosk can sometimes be a little confusing.
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When we entered we went to the kiosk and scanned the code on our phone and printed our tickets. We were able to select our seats ahead of time. It was a Tuesday and if you are a member of their loyalty program tickets are often $6 on Tuesdays. My wife and I went to see a movie recently at Epic Theatres of Clermont.
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